Legal

Return Policy

Last updated: July 13, 2026

We want you to be happy with your Stowave shirt. If something isn't right, here's exactly how returns, exchanges, and refunds work.

01

Return window

You can request a return or exchange within 7 days of receiving your order. Requests made after this window can't be accepted.

02

Condition of the item

To be eligible for a return, the shirt must be:

  • Unworn, unwashed, and undamaged.
  • In its original packaging, with tags still attached.
  • Accompanied by the original receipt or order confirmation.
03

Non-returnable items

Items marked "Final Sale," gift cards, and any shirt that shows signs of wear or was altered after delivery cannot be returned.

04

How to start a return

  1. Email stowave.store@gmail.com with your order number and reason for return.
  2. We'll confirm eligibility and send you a return address.
  3. Pack the item securely and ship it back to us.
  4. We'll notify you once we receive and inspect it.
05

Exchanges

Need a different size? Let us know when you request your return and we'll send the replacement as soon as the original item is back with us and passes inspection, subject to stock availability.

06

Refunds

Once your return is inspected and approved, we'll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping is paid by the customer unless the item arrived damaged or incorrect.

07

Damaged or incorrect items

If your shirt arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, whichever you prefer.

08

Questions

Reach us anytime at stowave.store@gmail.com — we're a small team of five and read every message ourselves.

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